pricing
The free plan captures a complete incident — real-time causal assembly, pre-alert capture, and the same shared trace your team would see on any paid tier. Priced per causal event, not per seat. Cheaper than one engineer-hour, and trivial next to the actual cost of failure.
Free
Free
Full causal assembly for your first service. See what it depends on, catch anomalies early, share the trace.
Pro
$49/mo
Unlimited seats, deeper history, and room for the team that grew overnight.
Additional CEs: $12 / 1M CEs
Team
$149/mo
No limits on who joins the war room. 90 days of pattern history.
Additional CEs: $10 / 1M CEs
Enterprise
Custom
Custom volume, SSO, SLA, and a direct line to the team that built it.
Additional CEs: Negotiated
Share any incident trace with anyone. No account required to view.
compare plans
| Feature | Free | Pro | Team | Enterprise |
|---|---|---|---|---|
| Causal Events / month | 200K | 1M | 5M | Custom |
| Data retention | 14 days | 30 days | 90 days | Custom |
| Instrumented services | unlimited | unlimited | unlimited | unlimited |
| Team members | 5 | unlimited | unlimited | unlimited |
| Pre-alert assembly | ✓ | ✓ | ✓ | ✓ |
| Shared trace viewer | ✓ | ✓ | ✓ | ✓ |
| Node / Python / Go SDKs | ✓ | ✓ | ✓ | ✓ |
| Pattern detection | — | ✓ | ✓ | ✓ |
| Replay mode | — | ✓ | ✓ | ✓ |
| Slack notification | ✓ | ✓ | ✓ | ✓ |
| Channel routing + webhooks | — | ✓ | ✓ | ✓ |
| PagerDuty / OpsGenie | — | outbound | bi-directional | ✓ |
| Bi-directional Slack | — | — | ✓ | ✓ |
| Webhook signing + delivery logs | — | — | ✓ | ✓ |
| SSO / SAML | — | — | — | ✓ |
| Audit logs | — | — | — | ✓ |
| Uptime SLA | — | — | — | 99.9% |
| CE overage | paused | $12/1M | $10/1M | negotiated |
| Support | community | priority | dedicated | |
| SDK source | Apache 2.0 | Apache 2.0 | Apache 2.0 | Apache 2.0 |
The SDKs are Apache 2.0
Read every line of source. Fork freely. The instrumentation layer is yours — only the managed infrastructure is a paid service.
npm install @incidentary/sdk-nodepip install incidentarygo get github.com/incidentary/sdk-gofaq
What is a Causal Event?
Any unit of work the SDK instruments: an HTTP request, a database query, a background job, a queue message. The causal chain is built from these events.
Is the free plan time-limited?
No. The free plan is not a trial. Use it as long as you want, up to 200,000 CEs per month and 14 days of retention.
Can I upgrade or downgrade at any time?
Yes. Upgrades take effect immediately. Downgrades apply at the end of the current billing period. Switch between monthly and annual at any time.
What happens if I exceed my CE limit?
On the Free plan, ingestion pauses until the next billing cycle. On Pro and Team, additional CEs are billed at the overage rate shown on each tier — no surprises.
Who needs Enterprise?
Teams that consistently exceed 5M CEs/month, or require SSO/SAML, a written SLA, audit logs, or compliance support. Reach out — the conversation starts above Team pricing.
Can people view a shared trace without an account?
Yes. Shared trace links are viewable by anyone with the link. No account required. The trace URL is the fastest way to get your whole team on the same page.
Are the SDKs really open source?
Yes. The Node.js, Python, and Go SDKs are Apache 2.0 licensed. Incidentary itself runs as a managed cloud service.